Client Hospitality & Support Specialist

Company Overview

Quest Fine Jewelers, Inc. is a family-owned business established in 1999, renowned for its expertise, craftsmanship, and exceptional customer service. We made a commitment to provide fine quality jewelry and custom-designed fine jewelry. With that commitment we are experiencing significant growth and have developed a need for additional associates to help us continue our expansion and maintain our standards of service. Quest Fine Jewelers will continue to offer an ever-expanding extensive selection of fine jewelry, engagement rings, wedding bands, and certified loose diamonds from our showroom in Fairfax, VA. If this sounds interesting to you, please read on.

Job Title: Client Hospitality & Support Specialist

Location: Quest Fine Jewelers – Fairfax, VA
Employment Type: Full-Time

About the Role:
Quest Fine Jewelers is seeking a polished, detail-oriented Client Hospitality &* Support Specialist* to join our team in Fairfax, Virginia. This full-time role supports our sales, inventory, and marketing teams while providing a welcoming environment and an engaging experience for all of Quest’s clients.

Key Responsibilities:

• Greet clients warmly and help them find their way within Quest Fine Jewelers.
• Provide a welcoming and engaging experience by ensuring customers feel acknowledged and supported while waiting for assistance.
• Ensure each customer is cared for in a timely manner.
• Maintain customer engagement during wait times to enhance the in-store experience.
• Be available for customers to answer inquiries and to provide information.
• Maintain the showroom’s cleanliness and presentation.
• Serve refreshments and restock the hospitality area.
• Ensure office supplies are stocked and available.
• Assist inventory and marketing teams with light support tasks.
• Assist with event setup, packaging, errands, and day-to-day operations.
• Assist with daily opening and closing procedures.
• Offer courteous attention and support to coworkers and customers awaiting service.

What We’re Looking For:

• Honesty
• Desire to help others.
• Previous experience in retail support, hospitality, customer service, or administrative assistance. (luxury or jewelry experience preferred).
• Highly organized, punctual, reliable, and detail oriented.
• Comfort with multitasking.
• Professional appearance and excellent interpersonal skills.
• Comfortable using basic software (e.g., Microsoft Office); familiarity with POS or CRM systems is a plus.
• Ability to handle sensitive information and high-value merchandise with discretion.

Other Details:

This is a Full-Time position.

Must able to work weekends, some holidays, and during peak retail periods.

Ability to stand for long periods and lift up to 25 lbs. occasionally.

Wages. Hourly range depending on experience. $22.00 to $30.00 per hour.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person