Client Intake and Information Specialist

Organization Overview:

Minnesota Assistance Council for Veterans (MACV) is a statewide nonprofit organization with a mission to end Veteran homelessness in Minnesota. MACV provides comprehensive programs in the areas of housing, employment, and legal services to support Veterans and their families throughout Minnesota who are homeless or at risk of homelessness. MACV operates a budget over $14 million annually and has a team of approximately 100 employees throughout Minnesota. The organization has office locations throughout the state, with administrative functions centralized within a headquarters office based in St. Paul.    

MACV offers a competitive benefits package that includes healthcare coverage, dental, vision, life, STD and LTD insurance, generous paid time off, retirement benefits, 12 holidays per year, paid parental leave, paid family and medical leave, technology and wellness reimbursement programs, tuition reimbursement, continued professional development support, and more.

Position Overview:

MACV is a statewide nonprofit agency with the mission of Ending Veteran Homelessness in Minnesota. This position will be responsible for assessing eligibility for MACV services or referring veterans to other community resources. This position will be the first point of contact with Veterans experiencing a housing crisis seeking assistance.

Primary Duties and Responsibilities

• Screen and assess Veteran eligibility for MACV services by phone, email, walk in, and from incoming referrals from community partners
• Catalogue and forward eligible referrals for assignment to case managers
• Catalogue phone contacts for direct and indirect assistance on shared databases
• Provide disposition of eligibility to community partners as needed
• Acquire additional documentation from eligible veterans as needed to streamline referral assistance
• Ensure client confidentiality in accordance with established procedures and regulations
• Contact clients directly as needed to perform screenings from referrals in the community and website requests
• Provide support related to administrative functions as needed that may include involvement in financial and operational processes

Key Skills and other Characteristics

• Strong communication skills to communicate directly with Veterans and community providers
• Strong problem-solving skills and ability to work under tight timelines toward crisis resolution for Veterans seeking assistance in crisis situations
• Experience and comfort with entering and managing information within a comprehensive database system

Preferred Experience:

• Strong verbal and written communication skills along with strict attention to detail
• Experience working with individuals who are unsheltered, chemically dependent or have a mental illness
• Knowledge of MACV programming and existing local community resources
• Works well on a team but can function independently
• Veteran, or knowledge of veteran issues, preferred
• Knowledge of client tracking systems and database background
• Proficiency in Microsoft Word, Outlook and Excel
• Valid Driver’s License