DESCRIPTION:
Sand Law, PLLC is offering a position in a fast-paced, fun environment with a downtown setting. The Firm has an immediate opening for a Criminal Defense Client Intake Coordinator in their St. Paul, Minnesota office. Sand Law, PLLC. is a multi-state practicing firm in North Dakota and Minnesota while providing representation in the fields of Personal Injury and Criminal Defense. The Client Intake Coordinator will be a main point of contact and responsible for communicating with potential new clients (PNC’s) who contact the firm through phone, email, text, and website submission. The Client Intake Coordinator will work directly with attorneys, paralegals, and other staff members to manage the acquisition of new clients. The Client Intake Coordinator is responsible, but not limited to the following:
DUTIES:
- Responsible for presenting clear service information to potential new clients with the goal of encouraging potential new clients to hire Sand Law.
- Responsible for communicating professionally with potential new clients.
- Serves potential new clients and answers to inbound inquiries.
- Ability to maintain accurate, confidential records.
- Assist in preparing reports as needed.
- Assist in transitioning new clients to proper attorneys to manage the case to settlement.
REQUIREMENTS:
- Willingness to learn and work in a fast-paced, dynamic environment.
- Calm, compassionate, understanding, patient, and professional demeanor.
- Excellent communication skills
- Phone, Sales and Computer skills are crucial.
- Strong interpersonal skills.
- Experience with Customer Relationship Management (CRM) systems a plus, but not required
- An enthusiasm for developing creative solutions to problems.
- Great at working in a team environment.
- Two years legal experience in Criminal Defense and/or Personal Injury a plus, but not required
- Sales background is a plus, but not required.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
A three week mandatory training will be required at the Firm's St. Paul, Minnesota office.
PHYSICAL REQUIREMENTS:
- Ability to sit for extended periods of time.
- Ability to stand and walk for prolonged periods, as needed.
- Lift and carry up to 10 pounds occasionally.
- Bend, stoop, reach, and grasp objects as necessary.
About Sand Law LLC
Sand Law, LLC, is a powerhouse Minnesota litigation firm with attorneys who specialize in personal injury and offices in St Paul, Minneapolis, Woodbury, and White Bear Lake. Our attorneys have developed a vibrant child injury and personal injury practice, serving all of Minnesota. We also have substantial experience protecting clients involved in personal injury accidents.
In every case we handle, we provide one-on-one legal counsel and advice to guide our clients through their legal challenges to a brighter tomorrow.
Our Mission
Sand Law’s core values lay the foundation for the company’s mission. Which is, providing the most effective representation in our legal market. The core values laid out below are the backbone for what drives our success as a firm.
Our Philosophy
Every person in the firm must buy into the core values in order for our mission to be achieved. Possessing all five core values is essential to being a part of our team. From client interaction to litigating a case, all five values work together to create the “Sand Law Experience.” That is, taking the pressure off the client and carrying their burden all the way to a successful resolution of their case.
Our Core Values
Velocity
We pride ourselves on being expeditious. The aggressive approach the entire team strives for is driven by the fact that we don’t sit around and let a matter decay. We are in the driver’s seat from day one, so we can steer the outcomes of the case we want.
Positive Mental Attitude
Having a positive attitude in everything we do allows us to set goals and work towards their achievement. This includes thinking of creative ways to problem solve and not letting negative aspects of a matter slant our view of what our goal for the case is.
Growth Oriented
Sand Law started in the summer of 2013. In the years we have been in business, the office has gone from having only two people to the attorneys and staff we have today. Having a growth-oriented mindset makes it so we never get complacent in our current situation.
Results Driven
Everything we do at Sand Law is focused on results. Whether we are working on a big case or completing an administrative task – the most important aspect of anything we do is the end results. This allows us to move on to our next mission.
Always Close
Closing is everything. It is tied to everything we do. From client intakes to plea negotiations, having an “always closes” mindset allows us to keep our eyes on the prize.
Salary :
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