Client Intake Coordinator

LegalMatch is hiring a Client Intake Coordinator - a client-facing, results-oriented role focused on turning consumer interest into attorney engagements. This position supports the broader KAM team by ensuring that clients who come to LegalMatch not only understand how the platform works - but are actively guided toward speaking with and retaining our member attorneys.

Your primary responsibility is to drive client conversion through high-impact phone intake, client support, and issue resolution. This role blends inbound service with sales-minded intake coaching, helping clients take confident next steps that lead to more attorney-client matches - and ultimately, more revenue retention for LegalMatch.

This position is 100% in-office located in Reno, NV.

Key Responsibilities

• Handle inbound client calls with empathy, urgency, and a focus on conversion
• Conduct or assist with phone intake, guiding clients to clearly and fully submit their case in a way that positions them for legal follow-up
• Use persuasive, consultative communication techniques to encourage clients to respond to attorneys, book consultations, and move forward
• Resolve basic client issues (e.g., account access, password resets, account deletion) quickly and professionally
• Respond to client emails with clear solutions or escalate to the appropriate KAM if attorney contact is needed
• Handle inbound leads from social campaigns and ensure those potential leads are guided into full intake
• Redirect attorney calls appropriately, while maintaining a polished, professional experience
• Support KAMs with any client-side coordination to improve responsiveness and conversion rates

What Success Looks Like

• Clients complete intake forms more thoroughly and frequently - especially via phone
• Clients respond to attorneys more often and book more consultations
• Attorneys report higher client engagement and retention rates
• KAMs and Member Attorneys spend less time chasing incomplete intakes or disengaged clients
• Client experience is smooth, professional, and consistently moving toward resolution

Who You Are

• 1 - 3 years of experience in sales, intake coordination, or high-touch customer service
• Naturally persuasive, confident, and conversational on the phone
• Able to speak to both the emotional and practical needs of a person facing legal issues
• Highly organized, detail-oriented, and accountable
• Comfortable working proactively and independently

Why This Role Matters

At LegalMatch, the faster a client hears from an attorney - and the more prepared they are - the more likely they are to retain. You will play a critical role in making that connection happen. This isn’t a passive support role - it’s an active conversion role. You’re not just helping people - you’re helping them take the next step toward solving a serious problem.

The more successful you are, the more clients get legal help—and the more attorneys stay with LegalMatch.