Summary:

Minimum Qualifications:

• College degree preferred


• Two years of related experience; knowledge of HR, scheduling and/or health care preferred.


•  Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.


• Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.


• Able to exercise initiative, problem solve and apply sound judgment.


• Able to work under pressure and manage multiple demands simultaneously.


• Must present a positive and professional business image.


• Must pass a criminal background check.

Essential Duties and Responsibilities:

• Schedule all call in client appointments for Nurse Care Manager. 


• Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.


• Communicate new assignments and/or scheduling changes to caregivers and clients.


• Maintain accurate schedules for clients in the agency’s CRM system.


• Maintain accurate contact information and availability for caregivers in the agency’s CRM system.