Client Intake Specialist (Bilingual - Spanish)

About Us
We are a growing home-based ABA company in Brooklyn, NY, dedicated to providing high-quality Applied Behavior Analysis (ABA) services to children and families. Our team is passionate about making a difference, and we are seeking an organized, compassionate, and detail-oriented Client Intake Specialist to be the first point of contact for new families.

Position Overview
The Client Intake Specialist plays a key role in welcoming new families, guiding them through the intake process, and ensuring all documentation and authorizations are completed accurately and efficiently. This role requires excellent communication skills, cultural sensitivity, and the ability to work in a fast-paced environment while maintaining a warm, professional demeanor. Experience working in the ABA field preferred.

Responsibilities

• Serve as the primary point of contact for new client inquiries and referrals
• Conduct intake calls with families (in English and Spanish) to gather essential information
• Assist families in completing intake paperwork and required documentation
• Verify insurance eligibility and authorization requirements
• Maintain accurate records in company systems and ensure compliance with HIPAA and company policies
• Coordinate with the clinical, coordination and recruitment department to ensure proper delivery of comprehensive services.
• Follow up with families and referral sources to ensure smooth onboarding
• Provide excellent customer service and support throughout the intake process

Schedule & Compensation

• Full Time: M-F 9:00am-5:00pm
• Hybrid work model (Friday's are remote)
• Hourly rate: $25 – $30 (commensurate with experience)

Why Join Us?

• Be part of a mission-driven ABA company making a positive impact on families in NYC and surrounding areas. 
• Supportive team environment with opportunities for growth
• Competitive pay and flexible work arrangements

• Bilingual - Spanish required
• Strong background in intake, case management, or client services (ABA, healthcare, or related field preferred)
• Knowledge of health insurance processes and authorizations strongly preferred
• Excellent organizational and time-management skills
• Strong written and verbal communication skills with attention to detail
• Ability to multitask and work independently while maintaining a team-oriented mindset
• Proficiency in Microsoft Office, Google Workspace, and EMR systems (preferred)
• Compassionate, professional, and able to work with diverse families

PTO
Health Insurance

401(K)