Client Intake Specialist III

As a vital member of the One SAFE Place and Children’s Legacy Center team, the Client Intake Specialist III (CIS III) provides expert support to survivors of domestic violence, sexual assault, commercial sexual exploitation, and human trafficking. The CIS III is responsible for conducting comprehensive intake assessments, facilitating resource referrals, and leading initiatives to assist survivors in their recovery journey. This role operates within an integrated team, collaborating with other victim service providers, professionals, and community-based organizations to ensure a holistic, person-centered response to each survivor’s needs. Please note that this position does not qualify as a mandated reporter under Penal Code section 11165.7(a).

Duties and Responsibilities:

• Provide advanced support, advocacy, referrals and referall services to domestic violence, sexual assault, and trafficking survivors


• Develop, implement, monitor, and update individualized safety and support plans in collaboration with clients, with a focus on complex cases


• Mentor and train Client Intake Specialist I and II staff, provide training and ongoing support as needed


• Lead and facilitate support groups or workshops for survivors, enhancing their recovery process


• Assist survivors in emergency situations to obtain shelter, financial assistance, and other basic needs


• Assist in the development and implementation of outreach initiatives to raise awareness about available services


• Spearhead the development and implementation of outreach initiatives to raise awareness about available services


• Maintain accurate files, progress notes, data entry and paperwork following agency and grant guidelines


• Assist clients with obtaining legal services, such as protective orders and custody orders


• Ensure that guests of all ages are provided with a safe, therapeutic environment for healing, recovery, and growth by adhering to department philosophy and procedures at all times


• Help victims identify and access appropriate services


• Provide referrals to appropriate agencies, including onsite and offsite partners and collaborative


• Provide mandatory crisis hotline coverage


• Respond to requests for on-site domestic violence/sexual assault advocacy and accompaniment by medical facilities and law enforcement


• Complete and submit all required client forms and documentation


• Attend and participate in staff meetings and in-service trainings, as requested


• Maintain confidentiality of client information, pursuant to Evidence Code sections 1037


• Assist with front desk coverage as needed


• Provide Crisis Hotline Coverage (may include Nights, Evenings and weekends)


• Provide support to various groups and facilitate trainings as needed


• Other duties as assigned

Knowledge, Skills and Abilities:

• Deep understanding of trauma-informed care principles and best practices in supporting survivors of violence


• Proven ability to manage complex cases and navigate multiple service systems effectively. Demonstrating leadership and initiative


• Strong computer skills and proficiency in case documentation; adept in Microsoft Word, Outlook and other relevant software


• Excellent judgment and problem-solving skills to navigate complicated situations while collaborating with a diverse team of professionals


• Experience working with culturally diverse populations and a desire to implement best practice in addressing their needs to bring about equitable outcomes. Respect for other’s experiences, opinions, language, culture and knowledge


• Comprehensive knowledge of community resources and demonstrated ability to ensure effective service coordination


• Valid California driver’s license and access to reliable transportation


• Strong communication skills, both within a team setting and with clients

Education and Experience:

• AA or BA in social work, human services, psychology, or related field preferred; or a minimum of three year’ experience working with survivors of domestic violence, sexual assault, and/or human trafficking or a minimum of 2 years of experience as a Client Intake Specialist II, managing complex cases and effectively navigating multiple service systems


• Satisfactory completion of One Safe Place’s 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement)


• Ability to pass a background investigation including fingerprinting and ability to pass a pre-employment drug screen

Rate of pay:
Full time, non-exempt

Client Intake Specialist III

$25.00 - $27.00 per hour

Benefits:

• Health Insurance
  


• Dental Insurance
  


• Vision Insurance
  


• Prestige Urgent Care Membership
  


• Paid Time Off
  
  

Who we are:

One SAFE Place and Children’s Legacy Center are separate legal entities. Arch Collaborative is a fictitious business name (DBA) of Children’s Legacy Center. Under the DBA Arch Collaborative, and a signed management services agreement, Children’s Legacy Center assist’s One SAFE Place with operations and enhances OSP’s impact. Through One SAFE Place’s participation in Arch Collaborative, we have created a network of organizations that respond effectively to trauma, violence, and exploitation in our community while maintaining the legal status of each organization.