Client Manager

Company Overview:

MedPro Disposal is a national leader in healthcare compliance, offering innovative solutions in medical waste management, OSHA/HIPAA training, and regulatory support. Our tech-enabled, client-first approach empowers healthcare providers to stay compliant, safe, and focused on delivering exceptional patient care.

Join a fast-growing, mission-driven company making a real impact in healthcare.

Position Overview:

Are you a relationship-driven professional who thrives on solving problems and delivering value?

MedPro Disposal is hiring a Client Manager to join our growing team in Naperville, IL. In this fully onsite role, you’ll serve as a trusted advisor to a portfolio of healthcare clients—driving retention, identifying growth opportunities, and ensuring seamless delivery of compliance solutions.

This is a high-impact opportunity to help healthcare providers operate more efficiently and safely while building a rewarding career in a booming industry.

Key Responsibilities:

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  Client Relationship Management: Serve as the main point of contact, delivering proactive communication and white-glove service.


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  Strategic Account Growth: Identify upsell and cross-sell opportunities aligned with client goals.


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  Problem Resolution: Address service issues professionally, balancing client satisfaction with business needs.


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  Retention Strategy: Monitor account health, flag churn risks, and implement retention tactics.


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  Solution Delivery: Use client insights to recommend tailored compliance solutions.


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  Cross-Functional Collaboration: Partner with sales, operations, billing, and support teams for seamless service.


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  CRM Management: Maintain accurate records in Salesforce, HubSpot, or similar platforms.


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  Industry Awareness: Stay informed on healthcare compliance trends and competitor offerings.

Qualifications:

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  Experience: 2+ years in client/account management or B2B sales; healthcare experience is a major plus.


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  Communication Skills: Excellent verbal, written, and interpersonal skills.


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  Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.


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  CRM Proficiency: Strong knowledge of Salesforce, HubSpot, or similar tools.


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  Organized & Results-Driven: Skilled at managing multiple accounts and delivering outcomes.


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  Client-Centric Mindset: Passion for helping clients succeed and building long-term relationships.


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  Problem-Solver: Analytical thinker with a knack for developing effective solutions.

Compensation & Benefits:

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  Earning Potential: OTE of $75K–$85K+ with uncapped commissions
  


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  Career Growth: Clear advancement pathways, mentorship, and ongoing training


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  Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family


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  Work-Life Balance: Generous PTO, paid holidays, and a collaborative, high-energy culture


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  Meaningful Impact: Help healthcare providers improve compliance and focus on patient care

Application Process:

Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.

EEO Statement:

MedPro Disposal is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer and encourage applications from all qualified individuals, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.