Client Operations & Marketing Lead

Location: Cincinnati, OH (In-Office Required)
Employment Type: Full-Time
Reports to: CEO
Industry: Marketing / Advertising Agency

Role Overview

We are a growing marketing agency seeking a Client Operations & Marketing Lead to run day-to-day execution, client coordination, and internal accountability so the CEO can focus on sales and growth.

This role is responsible for making sure marketing plans actually get executed—on time, at quality, and with clear ownership.

This is a leadership role, not an entry-level coordinator position.

Client Operations & Account Leadership

• Serve as the primary internal owner for client delivery
• Facilitate and lead client communication related to:
• Timelines
• Deliverables
• Campaign execution
• Ongoing marketing initiatives
• Translate marketing strategies into clear execution plans for clients
• Ensure clients feel informed, confident, and supported
• Reduce the need for CEO involvement in ongoing client management

Marketing Execution Support

• Work closely with marketing leadership to understand:
• Campaign strategy
• Channel mix (PPC, social, creative, web, video)
• KPIs and success metrics
• Ensure internal teams are aligned with and executing the intended strategy
• Identify misalignment early and course-correct before issues escalate
• Help guide campaign rollouts, sequencing, and execution timelines

This role supports strategy execution but does not create high-level strategy.

Operations, Systems & Workflow Ownership

• Own Monday.com as the central project management system
• Ensure all client work is properly created, scoped, assigned, and tracked
• Maintain and improve workflows, templates, and SOPs
• Help implement and improve internal systems for efficiency and clarity
• Track team capacity and flag overload before it becomes a problem

Team Accountability & Leadership

• Hold team members accountable to deadlines and quality standards
• Run weekly production and delivery meetings
• Ensure clear ownership of tasks and deliverables
• Address performance issues directly and professionally
• Enforce consistency, standards, and follow-through

Issue Resolution & Escalation

• Act as the first line of defense for:
• Client concerns
• Missed deadlines
• Scope creep
• Solve problems independently whenever possible

Required Qualifications

• 3–7 years of experience in a marketing or advertising agency
• Demonstrated leadership experience managing teams or projects
• Strong working knowledge of Monday.com (required)
• Experience managing client accounts and deliverables
• Solid understanding of digital marketing fundamentals:
• PPC
• Social media
• Creative production
• Web / video workflows
• Excellent organizational and communication skills
• Comfortable enforcing accountability and having direct conversations
• In-office availability required (this is a hands-on leadership role)

Ideal Candidate Profile

• Organized, decisive, and calm under pressure
• Process-driven but people-aware
• Comfortable leading both clients and internal teams
• Not conflict-avoidant
• Does not need micromanagement
• Enjoys turning chaos into order
• Understands how agencies actually work (not just theory)

If you’re uncomfortable holding people accountable, this role is not a fit.

Bonus potential tied to:

• Client retention
• On-time delivery
• Operational improvements

Job Type: Full-time

Pay: $53,565.55 - $64,509.05 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person