Client Operations Specialist

Client Operations Specialist 

The purpose of the Client Operations Specialist is to ensure the efficient and accurate execution of back-office operations, providing critical support to wealth managers and client service managers. By diligently managing daily operational tasks, maintaining strict accuracy in financial transactions, and proactively addressing potential issues, the Specialist contributes to a seamless client experience and the overall success of the firm. This role serves as a vital knowledge resource, fostering a culture of continuous improvement and operational excellence within the Client Operations team. 

What You’ll Do 

• Turnaround & Processing Efficiency: Complete new account setups and money-movement requests quickly and accurately to ensure a smooth client experience. 
• Account Opening & Retitling: Support advisor and client onboarding by opening and retitling accounts with consistency and reliability. 
• Daily Money Movement Operations: Process cashiering, ACH, and internal journal requests with precision to keep daily activity running seamlessly. 
• Quality & Accuracy Standards: Maintain strong attention to detail and meet internal accuracy expectations across all operational tasks. 
• Issue Resolution & Risk Awareness: Identify and resolve simple errors and proactively flag potential issues before they impact clients. 
• Workflow & Time Management: Prioritize multiple requests and consistently meet internal timelines, even during high-volume periods. 
• Team & Onboarding Support: Serve as a knowledgeable resource for new hires by sharing best practices and reinforcing operational processes. 

Preferred Qualifications 

• Peer Learning - Shadowing and reverse shadowing with other COS members 
• Self-Directed Learning - Self-study 
• Custodial Proficiency - Increased knowledge of custodial digital tools 
• Effective Communication - Stronger communication and time management skills 
• Commitment to Accuracy - Strong accuracy level in all tasks 
• Internal Training & Development - Internal training 
• Team-Based Knowledge Building - Can work closely with other COS members or manager to gain knowledge and skills 
• Operational Teamwork - Can collaborate with other internal team members to ensure smooth operations 

Annex Wealth Management – Know the Difference 

Join Our Growing Team in one of our 9 locations! 

Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference’ applies to our employees too. We are a proud six-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features!  

Annex Wealth Management is a privately held, full-service advisory and wealth management firm acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. 

Communication and Education are key to Annex Wealth Management’s growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. 

What You Can Expect 

Comprehensive Benefits 

We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions. 

This includes a comprehensive suite of: 

• Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future 
• Life & Disability Insurance 
• Paid Time Off (PTO) 
• 100% Paid Parental Leave 
• 401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution 
• Company Events: We believe in celebrating wins and creating connections – whether it’s through get togethers, our Annual Picnic, or company milestones 
• Opportunities for professional growth and development 

We are committed to providing an environment where you can thrive and achieve your full potential. 

Equal Employment Opportunity: Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.