Client Ops Admin

Support the leaders who help pharmacies nationwide!

At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Client Ops Admin who will provide high-level administrative and operational support to the VP of Client Services and the Directors. This role is responsible for optimizing executive productivity, coordinating cross-departmental activities, ensuring smooth operational workflow, and serving as a central point of communication for the leadership team. The ideal candidate is proactive, detail-oriented, highly organized, and capable of handling sensitive information with professionalism and discretion.

Please note:

• This role is based in our Grapevine, TX office


• Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)

What You’ll Do:

• Act as the central point of contact between executives, internal teams, customers, and external partners


• Assist with planning and coordinating department initiatives, projects, and cross-functional activities


• Prepare dashboards, status updates, and operational summaries as requested


• Track and manage departmental deadlines, priorities, and deliverables


• Collaborate with Accounting to manage customer‐leaving workflows, including verifying billing status, coordinating internal communications, and ensuring proper documentation


• Support change‐of‐ownership processes, including gathering required forms, updating internal systems, and maintaining accurate customer records


• Update and maintain customer fields in Zendesk related to departures, ownership changes, and account transitions to ensure accurate and timely data across teams


• Send welcome emails to new customers and ensure all onboarding steps are initiated promptly


• Coordinate with Sales and Fulfillment on hardware orders, including confirming order details, tracking fulfillment, and communicating any updates or issues

Qualifications:

• 1+ years of experience in an Administrative Assistant 


• Exceptional written and verbal communication skills


• Strong organizational abilities with meticulous attention to detail


• Ability to manage multiple priorities with minimal supervision in a fast‐paced environment


• High level of professionalism, judgment, and confidentiality


• Proficiency with Microsoft Outlook, Teams, Word, Excel, PowerPoint, and shared document systems


• Experience supporting multiple senior leaders simultaneously


• Familiarity with project management tools (e.g. Zendesk, JIRA) preferred


• Strong analytical and problem-solving skills

Benefits Starting Day One:

• 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost


• Family coverage available with Liberty contributing 50% of the premium


• Fully vested 401(k) with employer match 


• Employer contributions to Health Savings Accounts (HSA)


• Generous paid time off and paid holidays


• Tuition reimbursement and continuing education support


• Adoption expense reimbursement


• Dependent Care Flexible Spending Account (FSA) for tax savings on childcare


• Confidential counseling resources for mental health, financial planning, and more, via Optum EAP


• Fully stocked breakroom

If you thrive on organization, communication, and supporting leaders APPLY TODAY!

 #ID1   #ZR