Client Ops Support Tech 2

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Primary Function of Position

The Client Ops Support Technician 2 reports to the IT Operations leadership team and is responsible for supporting end-user computing needs across the organization. This role focuses on hardware lifecycle management, including imaging, deployment, repair, and recovery of assets. The technician plays a key role in maintaining operational efficiency, reducing downtime, and supporting SLA adherence through timely ticket resolution and customer support. Success in this role is driven by strong technical troubleshooting, organization, and customer service skills.

Essential Job Duties

• Process new hire computer setups, including imaging, configuration, and deployment

• Perform hardware testing and quality assurance checks prior to distribution

• Coordinate delivery schedules to ensure timely onboarding support

• Process equipment returns for terminated employees and contractors

• Evaluate, schedule, and perform warranty repairs for returned or damaged equipment

• Image, re-image, and prepare devices based on IT Operations requirements

• Support data transfers for re-imaged or upgraded devices

• Provide onsite support for cubicle setups, monitor swaps and cube audits coordinated by Facilities

• Maintain accurate asset tracking and ticket documentation

• Identify and recommend process improvements to increase efficiency and service quality

Required Skills and Experience

• Experience supporting Windows and macOS environments

• Knowledge of computer hardware, imaging, and asset lifecycle management

• Experience with ticketing systems (e.g., ServiceNow) and SLA-driven environments

• Strong troubleshooting skills across hardware, software, and basic networking issues

• Ability to manage workload independently and prioritize tasks effectively

• Strong communication and customer service skills

Required Education and Training

• High school diploma or equivalent required

• Relevant IT certifications or technical training preferred (e.g., A+, Dell Tech Direct, etc.)

Working Conditions

• Regular lifting and handling of computer equipment (up to 50 lbs)

• Onsite support required, including walking between locations and work areas

• Occasional extended periods of standing or working at a bench for imaging and repair tasks

Preferred Skills and Experience

• Experience in enterprise IT support environments

• Familiarity with asset management tools and inventory systems

• Experience supporting large-scale hardware deployments or onboarding initiatives

• Exposure to scripting, automation, or process improvement tools

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on

business need and/or on the selected candidate’s experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the

candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.