Client Performance Specialist

Client Performance Analyst

Location: Plantation, FL (On-Site)
Full-Time: Monday–Friday 
Industry: Real Estate Law | Foreclosure | Bankruptcy | Creditor Rights

About the Role

Our Plantation-based law firm is seeking a Client Performance Analyst with experience in real estate law, foreclosure, bankruptcy, or mortgage servicing. In this role, you'll work directly with clients, attorneys, and internal teams to ensure performance tracking, compliance with timelines, and strong communication.

This is a fast-paced, high-volume environment that requires attention to detail, strong organizational skills, and knowledge of client reporting tools and legal case processes.

Key Responsibilities

• Communicate with clients daily via phone, email, and client portals


• Manage client scorecards, reporting, and escalation processes


• Track and report file status and workflow progress


• Support audits, case reviews, and compliance requirements


• Draft case chronologies and assist with performance metrics


• Collaborate with attorneys and operations to meet deadlines


• Administer client alerts, timelines, and industry-specific requirements

What We're Looking For

• 2+ years of experience in foreclosure, bankruptcy, real estate law, or mortgage servicing


• Knowledge of Fannie Mae, Freddie Mac, FHA, and regulatory timelines


• Proficient in Microsoft Office, Perfect Practice, and client platforms like ICE, Tempo, ADR, DRA


• Strong written and verbal communication


• Organized, detail-oriented, and deadline-driven


• Ability to work independently and with cross-functional teams

Bonus Points For

• Experience with client scorecards and performance analytics


• Familiarity with judicial and non-judicial foreclosure processes


• Working knowledge of audit and compliance reporting in legal or financial environments

Benefits

• Competitive salary


• Health, dental, and vision insurance


• 401(k) with company match


• Paid holidays and time off


• Professional development and career growth opportunities

Apply now if you're ready to bring your mortgage servicing, legal operations, or foreclosure experience to a growing team dedicated to high-quality client service.