Client Relations Associate

At Alpha Ascension, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client’s upcoming expansion, we are looking to extend our Client Relations and Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Client Relations Associate role was made for you!
Responsibilities of a Client Relations Associate:
Establish and maintain long lasting business and client relationships
Identify, troubleshoot, and provide clients resolutions to their issues and concerns
Maintain open communication between our clients, their consumers, and our Client Relations Associate Team
Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
Provide clients with an individualized purchasing experience and utmost customer service
Coordinate with sales team to ensure process orders are completed and installation dates are set
Document client’s contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Client Relations Associates
Collaborate with fellow Client Relations Associates, and other Customer Service and Sales team members that all sales targets are met
The Ideal Candidate as a Client Relations Associate:
High School Diploma or equivalent certification required
Bachelor’s Degree in Business Administration, Communications, Marketing, or other related fields preferred
1-3 years of experience working in Client Relations, Customer Service, Hospitality, Sales, or other related fields preferred
People-oriented and passionate about building relationships
Charismatic and personable demeanor that transpires to fellow Client Relations Associates and other Customer Service team members
Results driven and self-motivated to improve interpersonal skills
Practices active listening and is empathetic to client’s concerns
Solution-oriented and takes initiative in resolving unexpected challenges
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