Client Relations Director

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Are you a dynamic leader with a passion for shaping national workplace experiences that drive service, productivity, and client satisfaction? Do you excel in fast-paced, legal services environments where your expertise enhances Reception/Conference Services, IG, and Office Services? If so, we want YOU to join our team as a National Workplace Experience Manager supporting a leading law firm!

What You’ll Do

• Oversee and inspire a high-performing team in the corporate space, fostering a culture of collaboration with business, continuous improvement, and excellence.

• Use knowledge of Hospitality and luxury experiences within these associated corporate services lines - reception, records, and office services to ensure all services are elevated and incorporate the above and beyond mentality

• Identify opportunities to enhance & expand services, streamline processes, and maintain top-tier service delivery.

• Serve as the trusted advisor for clients, understanding their evolving workplace needs and delivering tailored solutions that exceed expectations.

• Analyze financial metrics, manage budgets, and implement data-driven strategies that enhance profitability and operational success.

• Stay ahead of industry trends, introduce innovative workplace strategies, and collaborate with senior leadership to drive long-term success.

What You Bring

• A strong background in Conference Services, Workplace Experience, Office Services or Legal Services within a high-performance environment.

• 5+ years of experience leading national teams, fostering employee engagement, and driving organizational success.

• Proven ability to build and maintain strategic client relationships, delivering solutions that enhance their business.

• Experience managing budgets, analyzing performance metrics, and optimizing workplace services for maximum efficiency.

• Proficiency in workplace technology and Microsoft Office to streamline processes and enhance outcomes.

• Exceptional communication, problem-solving, and leadership skills.

• Willingness to engage directly with clients and teams across various locations.

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.