Client Relations Specialist

At J.R. & Co., Inc., we're not just building roofs—we're building careers. Established in 1986 and proudly veteran-owned, we're an energetic, optimistic, and family-oriented construction company based in Kansas City, MO. While roofing is our specialty, our services span everything from sheet metal and solar panel installation to rooftop maintenance and disaster relief. With a reputation for excellence in workmanship and customer service, we’ve earned recognition from top industry manufacturers and an A+ rating from the BBB. If you're looking for a place to grow, thrive, and make a real impact while working in a safety-focused, supportive environment, J.R. & Co., Inc. is the place for you. Join our team today and help us build something great!

Job Type: Full-time

Compensation Package:

• Weekly pay

Benefits:

• Health insurance


• Telehealth


• Dental insurance


• Vision insurance


• Life insurance


• Paid time off


• 401(k)


• 401(k) matching


• Fringe Benefit sub-plan (where applicable)

Schedule:

• Day shift


• Monday to Friday

Job Title: Client Relations Specialist

Start Date: Immediately

Salary Range: $18-$24/hourly

Position Overview: This position provides clerical support to various departments and managers to ensure that JR & Co., Inc. operates timely and efficiently with an emphasis on job set-up, subcontractor audit and upkeep.  The Client Experience Specialist maintains a warm, welcoming, family friendly environment by showing hospitality to team members, guests, and clients. 

Essential Job Functions:

• Complete front desk duties (greet visitors, answer phone, distribute faxes, schedule meetings)


• Enter phone leads in Pipedrive


• Assist with ordering and distributing company apparel


• Show hospitality (stock and brew coffee, order meals for meetings, etc.)


• Clean and tidy conference and break rooms before/after meetings and end of day


• Assist with company care and morale program (birthdays, births, surgeries, deaths, etc.)


• Assist with coordination and facilitation of company events


• Pull reports and analytics from CRM and other software


• Assist Sales team as needed


• Assist with social media management


• Create and enter work orders

Supportive Functions:

• Create closeout packets


• Run errands as needed (ie. pick up checks, permits, supplies, etc.)

Required Technical and Behavioral Skills/Abilities:

• People-oriented -- enjoys interacting with people, high energy


• Dependable


• Flexible, Able to adapt to changing needs of JR & Co.


• Excellent organizational skills and attention to detail


• Extensive knowledge of office management systems and procedures


• Ability to operate standard office equipment


• Excellent written and verbal communication skills


• Ability to type 60 words a minute


• Proficient in Microsoft Office Suite or similar software


• Valid Driver License


• Ability to maintain confidential information


• Represent the company in a positive and professional manner


• Demonstrate respect to everyone


• Embody and model company values of Family Culture, JR Attitude (humility, teachable), Extreme Ownership, Grow or Die (growth mindset, motivated, innovative)

Education and Experience:

• High school diploma, GED, or equivalent work-related experience


• 1-2 years of experience as administrative assistant (preferred)


• Experienced at managing a multi-line phone system

Work Environment/Physical Requirements:

• Pass initial drug test and participate in random drug test program


• Primarily indoors, shared office environment


• Ability to lift and carry up to 50lbs - occasionally


• Ability to sit for prolonged periods of time, working at a computer - daily


• Use of hands for typing, utilizing office equipment, and cleaning tasks - daily


• Vision – ability to see computer screens and fine print on paperwork - daily


• Ability to move about, walking, standing, bending – daily


• Speech – use of voice to communicate both in-person and on the phone - daily

Work Location: In person

Ability to Relocate:

• Kansas City, MO 64108: Relocate before starting work (Required)

J.R. & Co., Inc. is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. JR & Co. Inc. participates in E-Verify. To learn more visit www.e-verify.gov.  All individuals who accept an offer of employment are required to complete a pre-employment drug screening and background check.