Client Relations Specialist

We are hiring for an on-site Client Relations Specialist at our New York location, who can provide exemplary service to our clients' creative staff. Our ideal candidate will have a minimum of 3 years’ experience in the printing industry with expertise in color digital printing and assembly. The incumbent will manage all administrative and production responsibilities to meet time sensitive project requirements You will:

• Work directly with technical and creative staff to ensure proper communication and understanding of their needs and expectations.
• Performs supplemental digital graphic or print design services such as proof client artwork, edit client files to make them print-ready, arrange and produce press checks, mock-ups, revisions, and edits based on client feedback.
• Maintains workflow scheduling, and project management to ensure deadlines are met and all projects are completed within the prescribed budget and in accordance with standard operating procedures.
• Manages the day-to-day administrative responsibilities including inventory, supply ordering, maintaining service on small format printers, print finishing, and large format plotters, conference room setup and meeting support

Qualifications

• Proficient Adobe Suite skills. (Photoshop, Illustrator, and InDesign)

• Working knowledge of equipment and production materials.


• Working knowledge of bindery.


• Superior customer serviceability and experience working with customers both over the phone and in person.


• Ability to speak knowledgeably about department capability and company to potential and existing clients


• Highly developed organizational skills.


• Ability to handle multiple tasks while maintaining focus.


• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.