Client Relations Specialist

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.

Job Description:

ABC Imaging is looking for a dedicated ON-SITE Client Relations Specialist to become a valuable member of our team at a well-established printing and reprographics company. The ideal candidate will be responsible for meeting the daily printing needs of clients, cultivating positive relationships, ensuring top-notch service delivery, and efficiently coordinating project requirements.

Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly and professionally.
• Collaborate with clients to understand their printing needs and specifications for various projects, such as proposals, large format printing, and special projects.
• Coordinate project timelines, requirements, and deliverables to ensure on-time and accurate completion.
• Provide expert guidance to clients on best practices for file preparation, color management, and printing options.
• Assist clients in selecting appropriate printing solutions based on their project requirements and budget constraints.
• Work closely with the production team to ensure that client expectations are met, and projects are executed to the highest quality standards.
• Communicate effectively with internal teams to ensure seamless project flow and successful outcomes.
• Proactively identify opportunities to enhance client satisfaction, improve processes, and drive business growth.
• Maintain accurate records of client interactions, project details, and specifications for future reference.

Qualifications:

• Prior experience in a client-facing role within the printing, graphics, or reprographics industry is preferred.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in using software applications for file handling and printing, such as RIP software and layout tools.
• Knowledge of color management, file types, RGB vs CMYK, bleed, trim marks, and printing materials.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality service and solutions to clients.
• Familiarity with large format printing equipment and processes is a plus.
• A proactive approach to problem-solving and a willingness to learn and adapt to new technologies and trends in the industry.