Client Relations Specialist (English Language, Forex)

FP Markets Group of Companies is a globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks, and Cryptocurrencies. We are growing and looking to recruit a Full-Time Client Relations Specialist (English Language)  in our Cyprus office - a certified Great Place to Work®.

This position is open to energetic and ambitious professionals who are keen to explore superb earning potential in a fast-moving and friendly working environment.

Reporting to: Head of Customer Experience 

Responsibilities:

• Develop and nurture relationships with clients, partners and organic clients in the region you are assigned to
• Proactively engage with trading professionals across various platforms to expand client base and partnerships
• Identify and leverage local marketing channels to enhance visibility and promote company products effectively
• Focus on client onboarding and ensuring a seamless user experience for all clients
• Promote partnerships based on existing rebate structures and maintain strong relationships with partners
• Adhere to regulatory policies and ethical standards diligently
• Assist in the monitoring of affiliates and partners on a regular basis to optimize their activities and performance and work to ensure the Key Performance Indicators (KPIs) are met

Candidate profile:

• Strong preference will be given to candidates with FX/CFD and online trading industry experience
• Native or near native/fluent English language is required
• Client focused with excellent customer service and negotiation skills
• Excellent communication and written skills
• Ability to influence and persuade a mutually beneficial outcome for the company and the client
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

Our offer:

• A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support
• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches
• Free access to multiple sports and wellness facilities across the country
• Free company-provided parking
• Medical insurance and pension fund after probation period
• A gift and a day off on your Birthday
• Visa and work permit support if required
  

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!