Client Relationship Manager

NMW LAW FIRM
CLIENT RELATIONSHIP MANAGER
THE PERSON
Are you an enthusiastic and astute professional with a talent for fostering robust client relationships? Do you possess elite communication skills and exude charisma? Are you a reliable individual with strong time management skills who enjoys supporting your team members? If you’re seeking an exceptional opportunity with a dynamic company, we want to talk to you!
Our ideal Client Relationship Manager is:
Relational.

Excelling in prompt verbal and written communication, both in English and Spanish, while fostering genuine connections through active listening and mediation skills, and a collaborative team-player approach.
Pragmatic.

Demonstrating a high level of common sense, intuition, attentiveness, and the ability to think on your feet to address client needs.
Accountable.

Taking ownership of responsibilities, embracing humility, and learning from mistakes while maintaining a high level of integrity.
Detail-Oriented.

Meticulously managing client relationships with thorough note-taking and precise documentation.
A Self-Starter.

Initiating innovative solutions, showcasing problem-solving abilities, and displaying proactive client management skills with dedication and diligence.
Resourceful.

Proactively seeking solutions, demonstrating resilience, and delivering exceptional service with enthusiasm, dedication, and sharp intellect.
Trustworthy.

Exhibiting reliability, consistency, and preparedness in all interactions, fostering a culture of trust within and outside the organization.
Professional.

Demonstrating emotional intelligence, maintaining decorum, and avoiding drama while remaining objective. Maintaining a polished personal appearance and professional presentation.
If you align with these qualities and are committed to delivering exceptional service, we’d love to hear from you! We are seeking a driven and intelligent professional who is ready to showcase their incredible communication skills. Join us in fostering trust, building lasting partnerships, and making a positive impact in our company. Apply today!
RESPONSIBILITIES
The responsibilities of the Client Relationship Manager include but are not limited to:
Facilitate communication between medical providers and NMW Law Firm
Responding promptly to questions from doctors
Compiling and maintaining detailed updates on cases
Compiling and maintaining notes regarding each client relationship
Ensuring timely updates on cases to clients
Maintain an updated database of medical provider information, including addresses and contact details
Update Zee maps, a web-based tool for plotting medical providers’ contact information
Maintain personal notes on medical providers and their contact preferences
Local travel to medical provider locations to ensure they are well-stocked with business cards, folders, and other promotional materials for NMW Law Firm
Coordinating schedules and meeting with medical providers
Organize and provide detailed notetaking in business meetings and opportunities with various medical providers, including organizing any necessary travel
Utilize a variety of technologies, including Microsoft Excel and Outlook
Assist in case sign-ups, and assigning them to appropriate case managers/attorneys
Organize travel accommodations and transportation for clients traveling to Houston
** This is an in-person, full-time position based in Houston, TX. **
QUALIFICATIONS
Required
2+ years of client-facing account management experience
Bilingual proficiency in English and Spanish
Proficient in Microsoft Suite
Preferred
Bachelor’s degree
Sales experience
2+ years working in a law firm
Management experience (5+ people)
Desired
Experience in a personal injury law firm
THE COMPANY – NMW Law Firm
NMW Law Firm, located in Houston, Texas, specializes in personal injury cases ranging from automobile accidents to wrongful death and traumatic brain injuries. Led by Nicholas Wills, the firm is renowned for its elite representation and track record of delivering exceptional results for its clients. Established in 2018, NMW Law Firm has quickly risen to prominence as one of the top personal injury firms in the region.
WHY WORK WITH US?
Joining NMW Law Firm means becoming part of a team that values excellence. We foster a like-minded and collaborative environment, where everyone shares the same vision and goals. We pride ourselves on delivering exceptional customer service and being the top personal injury law firm in Texas. Our clients always come first, ensuring their needs are met with utmost priority. At NMW Law Firm, you’ll find a young, innovative culture that encourages flexibility and creativity. Our supervisors and managers genuinely care about their teams, fostering a supportive and caring work environment. We ensure fairness and investment in our employees, both financially and emotionally.
We offer:
Unlimited upward mobility and ample opportunities for career advancement
One of the most competitive compensation packages in the market
Prioritization of the well-being of our employees
Fostering employee growth and advancement within the company
Actively involved in giving back to the community through sponsorship of sports teams, charity events, and contributions to scholarship funds
Core Values:
Humility
Attentive
Common Sense
Excellence
Benefits:

Medical, dental, and vision insurance (50% employer contribution), 401(k) retirement plan, and cell phone plan coverage
Salary:

$70,000 to $90,000 annually
If you’re ready to work hard, grow professionally, and find fulfillment in your career journey, NMW Law Firm is the ideal fit for you. Apply now!
JOB CODE: NMW Law Firm
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