Client Relationship Manager - Landscape Maintenance

At Chalet, our roots are in the landscape industry. We’re looking for a qualified Client Relationship Manager to expertly manage and develop long term relationships with our residential customers to ensure that we exceed their quality and service expectations at their property. The most successful people will have a strong aptitude for communication, sales, and multi-tasking. You will play an integral role in building our business by identifying prospective clients and creating opportunities for referrals.

Responsibilities include:

• Develop, maintain, service and strengthen residential maintenance client relationships.
• Serve as main point of contact between client and Chalet to ensure full communication among the various company departments and create the best possible client experience.
• Conduct regular site walks in an effort to keep each site looking its best; to identify, design and implement new enhancement opportunities that maintain the Chalet design intent; and to maximize sales.
• Consistently and regularly engage your current client portfolio to strengthen relationships and ensure satisfaction.
• Build client portfolio within given territory by identifying prospective clients and generating referrals from new and existing clientele.
• Review and secure annual renewal agreements in order to maximize annual client retention rates.
• Protect clients’ landscape investment by identifying maintenance related issues on client properties and work with the various company departments to implement solutions.

We are looking for a client-focused, pro-active team player with the following qualifications:

• Previous landscape account management experience (residential preferred) where you have expertly provided client service, generated site enhancement opportunities, and managed projects.
• A track record of consistent, swift, and reliable follow-up and follow-through with every customer inquiry, using the most appropriate method for the message (face-to-face meetings, phone calls or emails).
• The ability to manage leads, cultivate new business, and maintain long term customer relationships.
• A two or four year degree in horticulture, landscape design or related field is preferred.
• Strong plant identification and knowledge.
• An outgoing personality with an ethical and trustworthy approach that has a track record for establishing long term client relationships and fostering collaboration among staff.
• Proficient in Microsoft Office Suite. Experience in monitoring billing process is a plus.
• Have a current driver’s license and maintain a good driving record.

This is a full-time, year round position that offers a benefits and compensation package including base salary and sales incentive program, medical, dental, life and disability insurances, paid time off, holidays, and 401(k) with match.