Client Relationship Representative

About Us

At Sonar Spark, we specialize in innovative marketing solutions tailored to connect brands with their ideal audience. Based in Kansas, MO, our mission is to help businesses grow through creative campaigns, strategic messaging, and client-focused services. We are committed to excellence, collaboration, and delivering measurable results across multiple industries.

Job Description

We are seeking a Client Relationship Representative to join our team in Kansas City, MO. In this role, you will serve as the primary point of contact for our clients, ensuring satisfaction through effective communication and proactive relationship management. You will work closely with internal departments to coordinate services and provide a seamless client experience from onboarding to continued partnership.

Responsibilities

• Build and maintain strong, long-lasting client relationships

• Serve as the main liaison between clients and internal teams

• Identify client needs and ensure timely and successful delivery of solutions

• Monitor client accounts and assist with issue resolution

• Conduct regular check-ins and performance reviews with clients

• Provide detailed feedback to internal teams for continuous improvement

• Support client retention and contribute to growth strategies

Qualifications

• Bachelor’s degree in Business, Communications, or a related field

• Minimum 2 years of experience in client service, account management, or similar role

• Excellent verbal and written communication skills

• Strong organizational and problem-solving abilities

• Ability to manage multiple accounts and prioritize workload

• Proficient in CRM tools and Microsoft Office Suite

• Professional and client-focused attitude

Benefits

• Competitive salary between $45,000 and $60,000 per year

• Growth opportunities within a supportive and collaborative team

• Development of marketing and communication skills through real project work

• Full-time position with consistent schedule and stability

• Training and mentorship from experienced professionals