Client Relationship Representative

About Us

At Signal Tru Brand, we are committed to delivering smart, tailored solutions that drive measurable results. Based in Madison, WI, we partner with companies to expand their market reach and accelerate business growth through strategic development and client-focused initiatives. Our team values integrity, initiative, and a forward-thinking mindset.

Job Description

Signal Tru Brand is seeking a highly motivated Client Relationship Representative to join our professional team. In this role, you will serve as a primary point of contact for clients, ensuring high levels of satisfaction, retention, and service quality. The ideal candidate is detail-oriented, proactive, and skilled in communication and relationship management.

Key Responsibilities

• Develop and maintain strong client relationships through consistent communication and service excellence.

• Serve as the liaison between clients and internal departments to ensure expectations are met.

• Identify opportunities to improve client satisfaction and offer tailored solutions.

• Manage onboarding processes for new clients and support ongoing service delivery.

• Handle client inquiries, feedback, and concerns promptly and professionally.

• Maintain accurate records of client interactions and prepare reports as needed.

Qualifications

• Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).

• 1+ years of experience in client relations, customer service, or account management.

• Exceptional verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to prioritize tasks and manage time effectively.

• Proficiency with Microsoft Office Suite and CRM systems.

Benefits

• Competitive salary based on experience.

• Professional growth and development opportunities.

• Supportive and collaborative team environment.

• Paid time off and comprehensive health benefits.

• Opportunities to participate in strategic projects and leadership initiatives