Client Relationship Specialist

Company Summary: Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide. At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

Job Description:

This role works with the commercial bankers and their respective portfolios to administer various ongoing client servicing and portfolio management functions, deliver comprehensive and prompt customer service to internal and external customers and exercise quality control oversight in the execution of all duties. May escalate complex issues and challenges a Business Banker or Sr Client Relationship Specialist.   

Key Responsibilities:

• Deliver excellent customer service through being responsive and communicating effectively. 
• Assist clients and prospects by providing information and prompt solutions as necessary.    
• Establish and maintain effective internal/external working relationships as required by specific job duties.
• Receive and process incoming customer requests for advances, paydowns, transfers and wires. 
• Within assigned scope of authority and within terms of lending limits they will advance for overdrafts, assist with credit extensions and draws on credit facilities.  
• Support the sales process by offering depository and cash management products as appropriate; refer client to other lines of business as needed.  
• Maintain current knowledge of commercial account products and procedures to resolve problems and answer questions from clients.  
• Sort, file, classify, and retrieve material in an established filing system including but not limited to customer credit files.  
• Search records, both internal and external, such as UCC searches, credit reports, county property records, prospect data bases, secretary of state records, client records, and others, to locate specific information; checks materials for accuracy, completeness and/or procedural compliance; compares data to identify similarities and differences; compiles such information in a variety of ways. 
• Transaction processing includes those involving complex steps such as determination of compliance with credit approvals and regulations.  
• Prepare documents, forms and communications with accuracy and attention to detail.  
• Independently examine/validate documents, identify variances, errors or procedural non-compliance and take appropriate action to correct.   
• Understand and uphold internal policies, standards, procedures and practices to the assigned function.  
• Acts are part of the first line customer contact and support, and is involved in lending operational activities (document preparation, processing, servicing, etc.)

Required Experience/Education:

• Some relevant experience. Customer service and background in Retail/Commercial products preferred.  
• General understanding of collateral requirements and other loan terms with general exposure to loan documentation.  
• General understanding of state and federal regulatory/reporting/recording requirements pertaining to assigned function.  
• Communicate effectively in oral and written communication.  
• Ability to meet deadlines and conduct timely follow-up.  
• Knowledge and experience reviewing financial data and credit information.  

Required Skills/Knowledge:

• Ability to build strong "One Bank" internal partnerships to provide holistic solutions for the client’s business and personal financial goals.
• Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations.
• Must be proficient in all Microsoft Office software, familiarity with prospecting and CRM sales tools preferred.
• Customer service experience