Client Retention Representative - Cincinnati, OH

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our Cincinnati, OH team. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.

Your primary focus will be to engage with existing and new B2B sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.

Responsibilities

• Proactively reach out to clients to assess satisfaction and gather feedback on our products and services.
• Engaging B2B sales with current and new customers.
• Handle inquiries and complaints effectively and professionally, ensuring swift resolution.
• Develop personalized retention strategies to encourage client renewals and upgrades.
• Coordinate with internal teams to relay client feedback and advocate for customer needs.
• Analyze client data and retention metrics to identify trends and suggest improvements.
• Participate in the development and execution of customer loyalty programs.
• Keep abreast of industry trends and best practices in customer retention.

• Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to interpret data and client feedback.
• Problem-solving attitude and a commitment to delivering exceptional customer experiences.
• Ability to work independently as well as part of a team.
• Creative approach to developing client retention strategies.
• Must be a resident of or willing to relocate to the Cincinnati, OH area.

• Rapid advancement opportunities
• Professional sales training curriculum
• Paid Training