Client Service Analyst

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Client Service Analyst

Job Description

Location: Houston, Texas
Type: Contract
Job #79773
Our client, a leading financial services company is hiring a

Client Service Analyst

on a long-term contract basis.
Job ID 79773

Work Location:
Houston, TX - hybrid
Summary:
The position is an intermediate to advanced Corporate Trust level position for the implementation and maintenance of Corporate Agency & Trust transactions. The position will assist in implementing, maintaining new, and existing transactions.
Responsibilities:

Assist in the implementation and maintenance of Corporate Special Agency (ABS, MBS and CLO).
Assist Transaction Managers with managing client day-to-day activities related to their transactions.
Assist with supporting the distribution of relevant rate reset notices
Assist Transaction Managers in completion of internal projects related to their transactions.
Assist with management of document custody request of releases.
Address transactional inquiries from both internal and external Agency & Trust clients in connection with transactions.
Adhere to policies and procedures for client onboarding, deal implementation, account opening, deal payment processing and deal maintenance.
Coordinate with Operations and clients for transaction set-up, activity and reporting.
Coordinate with Operations for inquiries from clients.
In all matters, demonstrate particular consideration for the banks reputation and safeguarding the business, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills:

2-5+ years of relevant experience (e.g. operations, transaction management, product management).
Demonstrated experience in deal implementation, deal maintenance, and direct interaction with clients.
Ability to adjust priorities quickly as circumstances dictate.
Ability to manage tight deadlines or unexpected changes in expectations or requirements.
Intermediate level of expertise with Microsoft Excel and general computer knowledge.
Demonstrate organizational , problem-solving and decision-making skills.
Consistently demonstrates clear and concise written and verbal communication skills.

Education:
Bachelor's degree or equivalent experience.