Client Service Associate

About Us

At Beloform Craft, we specialize in crafting customer-focused solutions that combine innovation, reliability, and precision. Our mission is to elevate client engagement through meaningful communication and consistent service excellence. Located in the heart of Atlanta, our team is committed to creating a supportive work environment where professionals can grow and thrive.

Job Description

We are looking for a dedicated and professional Client Service Associate to join our team in San Antonio, TX. The ideal candidate will serve as a primary point of contact for clients, ensuring seamless communication, prompt resolution of inquiries, and a superior client experience from start to finish.

Responsibilities

• Serve as the first point of contact for clients, responding to inquiries and providing detailed information about our products and services

• Coordinate client requests with internal departments to ensure timely and accurate delivery

• Maintain up-to-date client records and documentation

• Support client onboarding and follow-up processes

• Resolve service issues with a professional and client-focused approach

• Assist in tracking client satisfaction and identifying areas for service improvement

• Provide administrative support related to client service operations

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum of 1-2 years of experience in customer service or client relations

• Strong communication and interpersonal skills

• Excellent problem-solving abilities and attention to detail

• Ability to manage multiple tasks and work in a fast-paced environment

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Professional demeanor and a client-first mindset

Benefits

• Competitive salary ($50,000 - $55,000 per year)

• Opportunities for professional growth and advancement

• Supportive and collaborative work environment

• On-the-job training and skill development

• Paid time off and company holidays

• Health and wellness support options