CLIENT SERVICE ASSOCIATE

Description

TEN Healthcare is advancing precision medicine through the use of best-in-class diagnostic laboratory products and services. We offer full service clinical laboratory specializing in PCR Infectious Disease, Toxicology and Clinical Blood and pride ourselves on quality, speed and precision.

The Opportunity

We are seeking a Client Service Associate to assist with processing new client accounts, entering accounts into laboratory databases, resolving any incorrect and/or missing information on client samples, providing customer support to all clients regarding company products, and act as the liaison between the sales representatives and Ten Healthcare clients.  

Responsibilities

• Processing new client registrations 
• Sending welcome emails to new clients 
• Updating and maintaining the provider results portal 
• Updating and maintaining the sales user portal 
• Resolving missing information on patient samples 
• Regularly communicating with Salesforce and Sales Managers 
• Regularly communicating with clients 
• Communicating with multiple departments to resolve all client issues 
• Provide support to our sales team as their liaison in the laboratory 
• Maintain working knowledge of any current contracts and how to service their clients 
• Other duties as assigned by the Client Services Manager 

Requirements

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. 
• Customer Service - Manages difficult customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

• High School Diploma 
• Associate’s Degree, preferably in communication, marketing, business administration, or related fields. 
• 1 + year(s) of experience in a customer service setting is preferred.