Client Service Associate

Company : Centimark Corporation

Job Type : Full Time

Canonsburg, Pa

Number of Applicants

000+

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Job Description - Client Service Associate

CentiMark Corporation is hiring a Client Service Associate in Canonsburg, PA! Do you have previous Sales experience with National Accounts? This could be THE career move for you!

Job Summary:

Customer Satisfaction Outreach: Proactively contact customers (post-service, post-quote, or at regular intervals) to gather feedback on their satisfaction with services, products, and overall experience, documenting all responses in Salesforce.
Quote Review and Consultation: Initiate outbound calls to customers to review detailed quotes, answer questions, clarify scope of work, and address any concerns to facilitate informed decision-making and secure approvals.
Preferred Customer Service Program Enrollment: Call existing and prospective customers to introduce the benefits of the preferred customer service program, answer inquiries, and schedule meetings for enrollment.
Digital Customer Portal Demonstrations: Conduct outbound calls to schedule and facilitate virtual demonstrations (e.g., Google Meets) of the digital customer portal, guiding customers through its features and benefits to encourage adoption and utilization.
Leak Repair Work Follow-up: Conduct post-service follow-up calls specifically for leak repair work to ensure customer satisfaction, verify the effectiveness of the repair, and address any lingering concerns/recommended work.
Ongoing Relationship Nurturing: Develop and maintain strong, positive relationships with customers through regular, proactive communication, demonstrating a commitment to their long-term satisfaction and identifying opportunities for additional service.
Documentation and Reporting: Accurately log all customer interactions, feedback, scheduled meetings, and follow-up activities in Salesforce.
Collaboration with Sales/Service Teams: Communicate relevant customer feedback, sales opportunities, or service issues to the appropriate internal teams (e.g., sales, service technicians) to ensure seamless customer experience and resolution.

Job Qualifications:

Previous Sales experience a plus
National Account experience a plus
Outstanding negotiation and selling skills
Background in the construction and/or commercial roofing industry is preferred
Excellent organizational skills
Computer proficiency
College Degree preferred

Premier Benefits:

2 Health Insurance Plans:
- Free “Core Plan” – Free Medical & Dental
- “Buy Up Plan” – Features a lower deductible for Medical
Vision Plan
Free Life Insurance and AD&D Insurance
Traditional 401K with Company Match
Roth IRA with Company Match
Paid Holidays and Vacation
Employee Stock Ownership Program (ESOP)
Flexible Spending Account (FSA)
Referral Bonuses
Dayshift Hours
Growth Opportunities
Relocation Assistance possible for the right candidate

WHY WORK FOR CENTIMARK? >>>> CLICK HERE TO WATCH VIDEO!

CentiMark provides a great work environment with challenging career opportunities.
Drug Free Workplace - EOE (M/F/V/D) - E-Verify Employer
For more information, please visit our website -- www.CentiMark.com/jobs

Original job Client Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Client Service Associate

Job Description - Client Service Associate

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