Client Service Associate

Pathfinder Wealth Consulting, a fast-growing and established Registered Independent Advisor (RIA), is seeking a Client Services Associate (CSA) to join our team.

We specialize in comprehensive financial planning and asset management. Our team of fun, intelligent financial experts operates in a casually professional environment, and we're ready to welcome another qualified individual.

This position is in-office and based at our Cary, North Carolina location (we also have an office in Wilmington, NC).

The CSA will work alongside the Client Services Manager (CSM) to efficiently handle a wide range of client requests and transactions. A core part of the role is cultivating and strengthening client relationships by providing active communication, processing requests, resolving inquiries, offering guidance, and maintaining up-to-date client documentation.

Principal responsibilities:

• Onboard and maintain client accounts, including collecting client information and required documentation either in person, or via DocuSign


• Process money movement including ACH deposits/withdrawals, ACAT transfers, and rollover requests


• Daily, and constant use, of Client Relationship Management (“CRM”) software including data entry and reporting


• Review and take appropriate action on client account alerts and client requests


• Provide office coverage in absence of Office Administrator


• Process variable annuity service related items with various providers


• Process life insurance applications with various insurance companies


• Support Client Services Manager in daily responsibilities, as directed

Required knowledge/skills/competencies:

• Bachelor’s degree preferred


• 2+ years of industry experience required (financial services, banking, insurance)


• Intermediate understanding of account movements, trade settlement, and banking transactions


• Additional securities registrations a plus


• Microsoft Office experience


• Outstanding customer service orientation; polished, poised, professional demeanor; energetic and welcoming, easily establishes rapport with clients, vendors, and prospects


• Tech-savvy with the ability to master new systems quickly


• Able to stay focused and self-directed and maintain a high degree of accuracy and efficiency while task-shifting


• Strong written and verbal communication skills


• Certified notary, and love of word puns, also preferred
  

If you'd like to attach a cover letter, please email to [email protected]