Client Service Associate

Park 6 Logistic is a forward-thinking logistics and operations company committed to delivering efficiency, precision, and excellence across every stage of the supply chain. Based in Boston, we combine strategic planning with innovative execution to support our partners and clients in achieving measurable growth. Our team thrives on collaboration, performance, and a results-driven culture that values professionalism and continuous development.

We are seeking a Client Service Associate to join our growing team in Boston, MA. This role is essential to ensuring seamless communication between our clients and operations teams. The ideal candidate will play a key role in maintaining strong client relationships, resolving inquiries, and supporting the coordination of logistics services to meet and exceed expectations.

Responsibilities

• Serve as the primary point of contact for assigned client accounts

• Respond promptly and professionally to client inquiries and service requests

• Coordinate with internal departments to ensure timely and accurate service delivery

• Monitor shipments, track orders, and provide status updates

• Maintain accurate client records and documentation

• Identify opportunities to improve client satisfaction and operational efficiency

• Assist in preparing reports and performance summaries for clients

• Strong written and verbal communication skills

• Excellent organizational and multitasking abilities

• Detail-oriented with strong problem-solving skills

• Ability to work in a fast-paced, team-oriented environment

• Professional demeanor with a client-focused mindset

• Proficiency in Microsoft Office and general office systems

• Competitive salary ($44,000 – $49,000 annually)

• Full-time position with stable schedule

• Professional growth opportunities within a growing logistics organization

• Ongoing skills development and training

• Supportive and collaborative work environment

• Opportunity to build long-term career advancement in logistics and client services