Client Service Associate

Luminate Bank® is more than a bank—we're Banking Brighter® by making financial success simple, accessible, and
rewarding. Whether you're purchasing a home, growing your savings, or planning for long-term stability, we offer expert guidance and personalized solutions to illuminate your path. Our seamless digital banking, tailored lending options, and wealth-building strategies empower you to take control of your financial future. With competitive rates, clear insights, and a customer-first approach, we help you make informed decisions with confidence. No matter where you are in your journey, Luminate Bank® is here to support you every step of the way.

Position Overview:

The Client Service Associate is responsible for delivering exceptional customer experience through responsive service, efficient operations, and accurate transaction processing. This role supports the day-to-day operational needs of the branch while building and strengthening relationships with existing consumer and small business customers.

Through proactive, needs-based conversations, the Client Service Associate identifies opportunities to deepen customer relationships by recommending relevant products and services that enhance the overall banking experience. Success in this role is defined by strong attention to detail, organization, responsiveness, and the ability to provide consistent, high-quality service while supporting the Bank’s service and relationship growth objectives.

Responsibilities and Duties:

• Deliver a high-quality, personalized customer experience by responding promptly to customer needs, resolving issues efficiently, and ensuring a seamless in-branch and digital experience


• Perform accurate and efficient banking transactions, including teller functions, while maintaining compliance with bank policies and regulatory requirements


• Open and service consumer and business accounts for new and existing customers, ensuring all documentation is completed accurately and in a timely manner


• Manage account maintenance requests, including updates, problem resolution, and fraud-related inquiries with a high level of care and urgency


• Proactively engage customers in meaningful conversations to understand their needs and identify opportunities to recommend appropriate products and services


• Support relationship deepening efforts by cross-selling to existing customers in a consultative, service-oriented manner


• Provide clear and accurate information regarding bank products, services, and digital banking tools


• Maintain strong organization and operational discipline to support daily branch activities and workflow


• Collaborate with team members to foster a positive, team-oriented environment and ensure consistent service delivery


• Assist with branch initiatives, customer outreach, and community involvement efforts as needed


• Process and close consumer loan requests, including installment loans and home equity lines of credit, in accordance with bank guidelines

Qualifications and Skills:

• One year of customer service, providing a high-quality experience


• Proficient with Microsoft Office programs, or ability to learn them quickly


• Strong attention to detail


• Excellent verbal and written communication skills


• Ability to multi-task and prioritize items based on customer needs

Education:

• High school degree or equivalent

Benefits:

• Competitive compensation reliant on ability and experience


• Excellent benefits package including health, dental & vision


• Life and AD&D Insurance, as well as additional voluntary benefit possibilities


• 401K with robust company match


• Flexible PTO program second to none


• The opportunity to work for the Midwest’s fastest growing lender

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.