Client Service Associate

We are an established advisory firm, with a 25-year history of supporting clients regionally. Our experienced advisory team needs a strong leader to guide and work within our client service and operations model. Our collaborative and supportive team handles a high-volume workload to build close, consultative client relationships helping them navigate their complete wealth planning.

We are expanding our team and hiring a highly organized and efficient Client Service Associate to join our team. This position is crucial in supporting the advisory team and the clients, including facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching and resolving client service issues, preparing required documents, marketing efforts, and administrative tasks. You're an administrative pro who can deepen client relationships through phone conversation. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You are also a bit of a techie, with intermediate to advanced level skills in all Microsoft programs and you love learning and using new technology. You take immense pride in your work.

General Responsibilities:

• Answer, screen, and route phone calls, assisting client directly or taking messages as appropriate
• Process various client service items, including withdrawals, beneficiary changes, etc.
• Coordinate with team to complete and process new accounts
• Organize, coordinate, and maintain all client paperwork
• Process Securities and Checks received in the office
• Organize time: schedule appointments, maintain calendar, and coordinate scheduling with other Staff and individuals outside the firm, as needed
• Research and prepare information needed for client meetings; documents, notes, reports, and presentation materials as requested
• Follow up with clients verbally and in writing to obtain required information
• Maintain client records in database, including documentation of phone calls and conversations
• Compose and type general correspondence
• Communicate confidential client information professionally and discreetly
• Deliver superior client service – troubleshoot problems and serve as liaison between Advisor and Client as needed
• Communicate with the broker/dealer, advisory firm and product contacts
• Perform various miscellaneous tasks as assigned

Qualifications:

• Bachelor’s Degree preferred; will consider High School Diploma with more than 1 year of experience
• 1+ years’ experience supporting one or more financial advisors highly preferred
• Highly organized, with an absolute attention to detail
• Excellent follow-through and communication regarding status of open items
• Client-first attitude: ability to interact with clients professionally and respond to clients in a timely manner
• Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
• Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
• Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
• Intermediate or higher computer skills and experience in using Microsoft Office suite, email, internet, databases, and other standard office desktop applications
• Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
• Must be willing and able to complete a background and credit screening as an employee of a FINRA-regulated advisor; final job offer is dependent on successful completion and approval by the broker/dealer firm