Client Service Associate - Entry Level

We are a fast-paced event marketing and promotions company focused on delivering engaging, high-quality experiences for both clients and event attendees. As we continue to grow, we’re seeking a Client Service Representative who can provide exceptional support and help ensure every interaction reflects our commitment to service excellence.

In this role, you’ll act as a key connection point between clients, guests, and internal teams—helping create smooth, well-organized, and positive event experiences.

Key Responsibilities

• Serve as a main contact for client and attendee questions, providing accurate and timely responses
• Develop and maintain strong client relationships by understanding goals and expectations
• Assist event attendees with registrations, directions, and general event information
• Deliver a friendly, professional experience that enhances overall customer satisfaction
• Resolve concerns efficiently while maintaining a positive and solutions-focused approach
• Partner with internal departments to address issues and improve service delivery
• Communicate updates, changes, and important details related to upcoming events
• Support coordination between marketing, client services, and event teams

Qualifications

• At least 1 year of customer service experience (events, hospitality, or marketing preferred)
• Strong verbal and written communication skills
• Ability to explain information clearly and professionally
• Experience handling customer concerns and finding effective solutions
• Adaptable and able to think quickly in fast-moving environments
• Customer-first mindset with a focus on delivering positive experiences
• Strong interpersonal skills and the ability to build rapport easily

What We Offer

• Competitive pay with opportunities for performance-based incentives
• Hands-on experience in event marketing and client relations
• Supportive, team-oriented work environment
• Ongoing training and professional development
• Opportunities for career advancement