Client Service Associate (Mailroom & Office Services)

Job Title: Client Services Associate

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Typical Work Schedule: Mondays to Fridays; 8:00AM - 5:00PM

Where Great Service Meets Seamless Operations 

If you thrive in a fast-paced environment, enjoy staying organized, and take pride in delivering top-tier service, this role is for you. As a Client Services Associate, you’ll be the go-to person for all things mail, print, and office support—keeping operations running smoothly while creating a standout experience for every client and colleague you interact with.

This isn’t just a support role—it’s a frontline customer experience position where professionalism, reliability, and attention to detail make all the difference.

Why This Role Matters

You are the engine behind daily office operations—ensuring everything from critical deliveries to meeting setups runs without a hitch. Your work directly impacts efficiency, professionalism, and the overall client experience.

What You Will Do

• Deliver exceptional, polished customer service in every interaction


• Manage incoming/outgoing mail and packages with accuracy and accountability


• Handle shipping, receiving, tracking, and chain-of-custody documentation


• Keep office services running smoothly—mail center, print services, and supplies


• Maintain and troubleshoot multi-function devices (copiers/printers)


• Monitor inventory: toner, paper, pantry supplies, and more


• Support meeting room setups and occasional office moves


• Keep workspaces clean, organized, and professional


• Collaborate across teams and serve as a trusted point of contact


• Step in wherever needed—because flexibility is key

What You Have

• Strong communicator with a customer-first mindset


• Organized, detail-oriented, and able to juggle multiple tasks


• Comfortable with computers, MS Office, and data entry


• Problem-solver who stays calm under pressure


• Team player who can also work independently


• Professional, dependable, and discreet with sensitive information

Qualifications

• High School Diploma (or equivalent) required


• Valid driver’s license with a clean record (driving may be required)


• Willingness to undergo background check and fingerprinting


• Ability to adapt to systems and tools used in daily operations


• Strong time management and organizational skills

Physical Requirements

• Ability to lift/move packages (40–60 lbs)


• Comfortable standing, walking, bending, and lifting throughout the day


• Manual dexterity for handling office equipment

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!


• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!


• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!


• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  
  
  
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  
  
  
  

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.