Client Service Consultant

Job Description:

Step into a role where your client service expertise makes a meaningful impact. We are looking to add a Client Service Consultant to join our Creative Risk Solutions team in West Des Moines. Creative Risk Solutions (CRS), a proud line of business under the Holmes Murphy umbrella, is a leading Third-Party Administrator (TPA) specializing in innovative claims management solutions. At CRS, we believe in doing things differently—empowering our team to deliver exceptional service, embrace creativity, and make a real impact for our clients.

Essential Responsibilities:

• Investigate, resolve and identify appropriate resources to resolve complex individual claim issues ensuring client satisfaction.
• Work with managers and supervisors to communicate with clients and agencies when changes with adjusters assigned to claim files take place.
• Review TPA customer satisfaction survey results and follow-up with clients and agencies as needed.  Organize and facilitate internal meetings with managers and supervisors to discuss results.
• Organize and facilitate individual claim reviews for customers.
• Attend and participate in captive group meetings such as Risk Control Workshops and Board Meeting to build relationships and provide training as needed.  Communicate important messages back to internal CRS staff.
• Maintain visibility with clients, fostering lasting relationships developed through professional and technical expertise, as well as, understanding client’s business needs. Demonstrates exceptional customer service and operates as an effective partner with clients.
• Must have strong ability to present complex information that is very technical in nature with a simplified message.  This will take place with groups of people and individuals.

Qualifications:

• High school diploma; college degree preferred.
• 5+ years experience as a claim adjuster or loss control specialist or experience managing major accounts for a TPA or Agency.
• Ability to develop and foster effective relationships with ICS, agency partners, clients, prospects, carriers, auditors, and all internal staff.
• Claims Knowledge, Principles, & Practice: Invests in the understanding and application of claims principles and practices and insurance coverage interpretation as it relates to consulting, evaluating, and resolving claims.
• Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.
• Relationship Management: Actively fosters relationships by seeking to understand appropriate parties, prioritizing problem solving, and collaborating to deliver unique and impactful solutions.

Here’s a little bit about us:

At Creative Risk Solutions, you’ll be part of a collaborative, innovative team that values trust, communication, and client focus. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth within the Holmes Murphy family.

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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