Client Service Coordinator

Objective: The Client Service Coordinator will be responsible for managing and developing client services for Senior Helpers Honolulu office. This role includes converting leads and performing assessments.

Reports to: Care Manager

Primary Responsibilities (Including, but not limited to):

• Takes service inquiry calls and follows up with leads to meet client conversion targets.


• Has a regular communication process for new clients.


• Ensures clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members.


• Visits clients on a systematic basis to assess the quality of services as well as client and family satisfaction.


• Adapts and communicates the client care plans as needed.


• Communicates with the scheduler or Care Team Manager if caregivers need to be changed.


• Generates internal growth each month consistent with company goals.


• Completes assessments and reassessments as needed

Qualifications:

• A bachelor’s degree in Nursing strongly preferred.


• Driver's license and access to a vehicle required.


• A minimum of one year of experience in customer service and/or sales preferred.


• Previous home care or home health industry experience preferred.


• Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.


• Must have excellent verbal communication and follow-up skills with prospects, clients, client families, and referral sources.


• Ability to quickly build rapport.


• Communication and problem-solving skills.


• Ability to visit client homes in the assigned territory.


• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.


• Ability to learn other software programs quickly.


• Ability to work independently and as part of a team.

Benefits:

• Health and Vision insurance


• Mileage reimbursement


• 401(k) and employer matching


• Paid time off


• Paid training and development


• Holiday pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.