Client Service Coordinator

As a Client Service Coordinator at Senior Helpers, your primary responsibility is to ensure the smooth coordination of services for clients and their families. You will serve as a main point of contact for inquiries, scheduling appointments, and addressing concerns promptly and courteously. Your role involves liaising between clients, caregivers, and the customer service manager to guarantee the delivery of high-quality care services.

Key responsibilities include:

Client Liaison: Acting as the main point of contact for clients and their families, addressing inquiries, providing information about services, and ensuring a positive customer experience.

Scheduling and Coordination: Manage client schedules efficiently, coordinating appointments, caregiver shifts, and any necessary adjustments to meet client needs.

Problem Resolution: Handle client concerns and complaints with empathy and professionalism, working collaboratively with caregivers and management to resolve issues promptly.

Field Support: Provide hands-on support to clients in the field, conducting visits as needed to assess client satisfaction, address concerns, and ensure service quality.

Documentation and Record Keeping: Maintain accurate and up-to-date records of client interactions, service requests, and any changes in care plans.

Communication and Collaboration: Facilitate clear and effective communication between clients, caregivers, and management, ensuring all parties are informed and aligned on care plans and expectations.

Quality Assurance: Monitor service delivery to ensure compliance with industry standards and client satisfaction, identifying areas for improvement and implementing corrective actions as needed.

Support and Guidance: Offer support and guidance to clients and their families, providing information on available resources, care options, and community services.

Adherence to Regulations: Ensure compliance with relevant regulations, policies, and procedures governing the home care industry, maintaining confidentiality and adhering to ethical standards.

Team Collaboration: Collaborate with colleagues in other departments, such as caregivers, administrative staff, and management, to support the overall goals and objectives of the organization.

This role requires excellent communication skills, empathy, and a strong commitment to customer service. Experience in customer service, healthcare, or the home care industry is preferred. The ability to multitask, prioritize tasks, and work effectively in a fast-paced environment is essential for success in this role. Must be available to work weekends and be flexible during the week. This role is 80% with clients and out in the field based throughout our territory. 

Guaranteed 40 hours per week, ability to help with on call rotation and some weekend availability .

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.