Client Service Coordinator

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BluePearl Pet Hospital is hiring for an experienced Veterinary Receptionist to join us in Savannah, GA!  Prior Veterinary Medicine experience is required.

Schedule: Weekdays, 4x10 hour shifts, 8am-6pm

Pay Range: $17.00 - $26.00 / hour

(This pay band is dependent on experience and advancement through our competency assessment tool.)

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.   

As a Veterinary Receptionist: 

• Provide a warm, professional welcome to every client and visitor upon entry, maintaining friendly eye contact, a positive attitude, and an approachable demeanor at all times.

• Create a compassionate first impression by offering consistent courtesy, empathy, and attentive service.

• Communicate clearly, calmly, and professionally in person and over the phone to ensure clients fully understand information and next steps.

• Act as a compassionate listener, responding appropriately to client concerns, questions, and emotional needs.

• Assess each client’s immediate needs upon arrival, including observing the pet’s general condition to help determine priority of care.

• Identify and triage incoming cases by distinguishing between “stat” and standard emergency situations, promptly alerting the medical team as needed.

• Manage non-patient inquiries and visitors by directing them to the appropriate department or team member efficiently and professionally.

• Confirm appointments in advance and ensure clients receive accurate instructions regarding preparation for their pet’s visit.

• Provide emotional support and educational resources to grieving clients in a respectful, discreet, and compassionate manner.

• Serve as a liaison between clients and service partners during aftercare and pet remains handling, ensuring a complete, accurate, and sensitive process.

• Cornerstone experience preferred

Why BluePearl? 

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. 

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. 

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. 

We value your health and well-being as an associate by providing you with the following: 

• Company-paid Short-Term and Long-Term Disability

• Parental Leave Benefits  

• Health, dental, vision, and life insurance options

• Paid Time Off and Floating Holiday Plans

• Regional Social Worker + 12 Free Therapy Sessions through Lyra

• Health Savings Account

• Flexible Savings Account

• 401(k) Retirement Plan

• Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.

• Referral Bonus Program

• State licensure reimbursements

• VTNE reimbursements

• Additional VTS benefits – pursuing & established VTS technicians.

Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.