Client Service Leader

The Client Service Leader (CSL) is a technically strong, relationship-oriented leader who drives growth in the Natural Gas practice while ensuring exceptional project delivery. This role blends hands-on technical leadership with client stewardship: you will lead multidisciplinary teams to deliver high-quality project results; serve as the primary point of contact for priority accounts; and develop a regional plan that translates market needs into well-scoped pursuits, winning proposals, and successful projects. You’ll cultivate new relationships, expand existing ones, and coordinate closely with Practice Area Leaders (PALs), Service Group Leaders (SGLs), and the Marketing team to position ARM’s full-service offerings, turning client challenges into sustainable solutions and long-term partnerships.

Client & Market Leadership

• Proactively generate new business and expand existing client relationships within assigned markets, practices, and geographies.
• Own the sales lifecycle for key pursuits: prospecting, needs discovery, strategy, scoping, teaming, proposal/fee development, and closing.
• Build and execute a regional growth and diversification plan (accounts, services, geographies) with targets and revenue goals aligned to Practice Area and company objectives.
• Source and qualify leads; maintain a healthy opportunity pipeline using ARM’s CRM; keep account plans, contacts, and activity notes current.
• Meet or exceed annual sales and revenue targets; regularly forecast and report progress.
• Collaborate with Marketing to develop pursuit strategies, statements of qualifications, and collateral.
• Liaise with the VP, Growth & Strategy; PALs; and SGLs to coordinate go-to-market efforts and cross-selling.

Project Delivery & Technical Leadership

• Manage and coordinate multiple projects; ensure scope, schedule, budget, and quality objectives are met.
• Lead multidisciplinary teams (engineering, CAD/GIS, scientists) to produce technically sound work products and excellent client service.
• Provide hands-on technical contributions and reviews (designs, permit applications, studies, reports)
• Provide technical mentoring and coaching to teammates.
• Anticipate and mitigate project risks; maintain complex schedules; coordinate subcontractors; drive on-time, on-budget delivery.
• Ensure proposals are properly scoped, competitively priced, and include appropriate risk protections and operating terms.
• Support positive cash flow via accurate invoicing, budget tracking, and collaboration on collections as needed.
• Be a role model. Strive to embody ARM’s values and mission. Exemplify characteristics of leadership, work ethic, integrity, positive attitude, and an ownership mentality culture.

BASE REQUIREMENTS:

• Bachelor’s degree in an applicable Engineering or Geology discipline (Civil, Environmental, Geotechnical, etc.).
• 10+ years of experience in the natural gas and energy development industry including, but not limited to, site surface and subsurface investigation, design, permitting, construction oversight, operations support, compliance, permit closure, and environmental response project management.
• Demonstrated success driving the sales lifecycle (prospecting through award) and growing client accounts.
• Strong technical knowledge in natural gas infrastructure (e.g., intakes, gas and water pipelines, transfer and metering stations, water storage, mixing, and treatment facilities) and relevant codes/standards.
• Working knowledge of local, state (e.g., PA/OH/WV), and federal environmental/regulatory frameworks and permitting pathways.
• Proven ability to lead teams on multiple concurrent projects with minimal supervision; excellent planning and organizational skills.
• High EQ and strong interpersonal, presentation, and relationship-building skills; comfortable engaging executives and field personnel alike.
• Proficient with MS Office; familiarity with CRM usage for target management.
• Ability to travel for client meetings, conferences, and project/site activities.
• Experience managing vendor and client payment terms to achieve positive cash flow by reviewing project billings, budget management, and assisting with payment collection.

Preferred Requirements

• Master’s degree in Engineering, Engineering Management, Geology or related field.
• Professional Engineer (PE) and/or Professional Geology (PG) licensure in PA or ability to obtain (additional state licensure a plus).
• Reasonably proficient in AutoCAD Civil 3D, ARC-GIS, and other industry-specific software.
• Established network of clients/partners in the Energy sector and a track record of account growth.
• Experience setting annual sales/revenue targets and reporting target/forecast metrics.

Your Wellness, Our Priority: A Look at Our Benefits

We invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success.