Client Services Manager

Senior Helpers is seeking a compassionate, organized, and experienced Client Services Manager to oversee the client experience and scheduling within our Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.

Key Responsibilities

• Serve as the primary contact for clients and families.


• Coordinate and manage client schedules and caregiver assignments.


• Work closely with caregivers and scheduling staff to ensure reliable coverage.


• Conduct client assessments, visits, check-ins, and reassessments.


• Maintain accurate care plans, client records, schedules, and documentation.


• Monitor client satisfaction and address concerns promptly.


• Build strong relationships with clients, families, caregivers, and healthcare professionals.


• Identify changes in client needs and adjust services or schedules accordingly.


• Assist with caregiver call-outs, schedule changes, and coverage needs.


• Follow up on concerns through resolution and ensure clear communication.


• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Qualifications

• 3–5 years of experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.


• Strong scheduling, organization, communication, and problem-solving skills.


• Excellent customer service and relationship-building abilities.


• Ability to manage multiple clients, caregivers, and priorities.


• Comfortable handling difficult conversations professionally and compassionately.


• RN/LPN license is a plus but not required.


• Valid driver's license and ability to travel locally for client visits.

What We Offer

• Competitive salary


• Health, dental, and disability benefits


• Paid time off


• Mileage reimbursement or company vehicle, depending on role


• Training and professional development


• Supportive team environment


• Opportunity to make a meaningful difference in the lives of seniors and their families

Join Senior Helpers and help ensure every client receives exceptional, consistent, and compassionate care.