Client Service Representative

Description

Hollymead Veterinary Hospital is a general practice and urgent care hospital located in Charlottesville, VA. We are seeking a part-time or full-time Client Service Representative to join our team. 

The Client Service Representative (CSR) is a vital member of our team, being the first point of contact for our clients and providing exceptional client services by demonstrating compassion and effective communication skills. 

Our core values are compassion, collaboration, respect and support. We promote a learning environment and understand the importance of work-life balance.  

Responsibilities include but are not limited to: 

• Managing the appointment schedule 
• Serving as the go-between with clients and the medical team to handle prescription refill requests & relay client's questions
• Checking patients in and out; processing payments 
• Engaging with clients to promote the human-animal bond, maintaining positive relationship between clients and our hospital
• Maintaining the lobby and entrance to ensure a safe and clean environment 
• Ensuring accurate patient and client information in our system
• Preparing appropriate forms for clients to complete; receiving records from previous veterinary hospitals and updating vaccine information so patient reminders are accurate

Benefits include: 

• Health/dental/vision
• Short-term and long-term disability 
• 401k
• Flexible schedule 
• Paid time off 
• License reimbursement 
• Hospital-funded CE opportunities
• Employee assistance program, and mental health resources 
• Uniform allowance 
• Generous pet discount program
• Career growth opportunities

Requirements

Effective written and oral communication skills 

Basic veterinary knowledge and terminology 

Proficient with office software and equipment 

Able to stand and/or sit for extended period of time; shifts range from 9-12 hours

Client-focused and compassionate attitude 

Able to adapt and remain calm in stressful situations 

Available to work some weekend shifts