Client Service Representative

Client Service Representative

Location: Orcutt, CA (In-Office)
Pay: $17–$25 per hour (based on experience)
Job Type: Full-Time, Hourly

Job Summary

The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.

Key Responsibilities

• Answer inbound calls and follow established call scripts and procedures
• Schedule service calls and maintain required call ratios
• Enter and manage customer data in ServiceTitan
• Perform follow-up, happy customer, and club member calls
• Handle customer concerns professionally and escalate issues as needed
• Complete basic administrative tasks, including filing and follow-up correspondence

Qualifications

• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Comfortable using computers and office software
• Team-oriented with a customer-focused mindset
• GED or equivalent

Schedule

• 40 hours per week
• Shift: 8:30 AM – 5:30 PM (1-hour lunch)
• Occasional additional hours and rotating after-hours phone coverage required

Benefits (After 3 Months)

• 5 vacation days
• 5 sick days
• 6 paid holidays
• Simple IRA with 3% company match
• Medical insurance