Client Service Representative

Salary :

$17 - 25 hourly

Company : Griffin Plumbing

Job Type : Full Time

Orcutt, Ca

Job Description - Client Service Representative

Client Service Representative
Location: Orcutt, CA (In-Office)
Pay: $17–$25 per hour (based on experience)
Job Type: Full-Time, Hourly
Job Summary
The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.
Key Responsibilities

Answer inbound calls and follow established call scripts and procedures
Schedule service calls and maintain required call ratios
Enter and manage customer data in ServiceTitan
Perform follow-up, happy customer, and club member calls
Handle customer concerns professionally and escalate issues as needed
Complete basic administrative tasks, including filing and follow-up correspondence

Qualifications

Excellent verbal and written communication skills
Strong multitasking and organizational abilities
Comfortable using computers and office software
Team-oriented with a customer-focused mindset
GED or equivalent

Schedule

40 hours per week
Shift: 8:30 AM – 5:30 PM (1-hour lunch)
Occasional additional hours and rotating after-hours phone coverage required

Benefits (After 3 Months)

5 vacation days
5 sick days
6 paid holidays
Simple IRA with 3% company match
Medical insurance

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Client Service Representative

Job Description - Client Service Representative

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