Client Service Representative 2

Description

 Client Service Representative - Veterinary Medicine -Arnold Veterinary Hospital
Do you love animals? Do you have a passion for healthcare? Are you looking for a job with growth opportunities? Then AVH is the right place for you!

We are looking for a Client Service Representative to join our team full-time!
 

Position Summary

Arnold Veterinary Hospital is looking to hire a Client Service Coordinator to join our  team.  This is a full-time position.  Compensation for this role is a $16-$20/hour based on experience with opportunities for overtime. Generous benefits package for full-time employees including health insurance (single and family), 401k, supplemental insurance, paid time off, scrub allowance, pet discount, and more (see below).  

Responsibilities and duties:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• And other duties as assigned

Requirements

•  Minimum of 2 years of experience in Veterinary Field is required
• Experience with Cornerstone a PLUS
• Ability to work at least 1 weekend day and nights
• Excellent Communication and Multi-tasking skills are needed for our busy hospital
• Displays the highest degree of professionalism at all times with customers and co-workers
• Demonstrate proficiency in computer skills
• Must be organized and detail-oriented to ensure efficiency and accuracy in all transactions
• Capable of staying calm and exercising sound judgement in challenging situations
• Present a neat, well-groomed appearance
• High School Diploma or GED equivalent
• Ability to lift and or carry up to 50 lbs. frequently
• Ability to walk, stand, and bend for sustained periods
• Ability to use hand and arms to handle and position animals, materials, equipment 

Generous Benefits Package for Full-Time Employees:

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (eligible after 90 days)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance:(e.g. life insurance, critical illness, etc.): 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained 
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

If you are ready to join a dedicated team that is making a positive impact in the community, we want to hear from you! Together, let's make every visit to our practice a positive and memorable experience for our clients and their beloved pets! Apply today.