Client Service Representative

Client Service Representative

Department:

Receptionists

Employment Type:

Full Time

Location:

Landisville, Pennsylvania

Description

We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals of all species and breeds, as well as humans of all backgrounds, cultures and beliefs. We strive to exceed expectations and sweep our clients off their feet with our superb customer service and tailored veterinary care. Our focus is on being a place of comfort for our clients and pets, in sickness and in health.

Some of the responsibilities you will own in this role:
Provide friendly, quality customer care to patients and clients
Process invoices payments
Answer phones, schedule appointments, and obtain all necessary medical history
Determine the status of the patient's immunizations and tests
Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
Accurately input data into computer software
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
Required Qualifications

A high school diploma
Customer service experience with preferred veterinary CSR experience
Evening and weekend availability as needed
Medical terminology knowledge (preferred)
Must be able to lift 30-50 pounds
Benefits

Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development