Client Service Representative (On-site) 557143 - Join a Leading Company

We are seeking a Client Service Representative to join our team! The Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products, and processes returns, and works cross functionally across departments to ensure a positive customer experience.
Responsibilities are but not limited to:

• Answers telephone in courteous, friendly and professional manner and presents a favorable image of the Company in all communications with customers.
• Responds to customer requests in timely manner.
• Maintains a pleasant tone and positive attitude at all times.
• Processes Orders
• Enters mail, fax and telephone orders into the ERP.
• Maintains knowledge of computer “know-how.” Uses computer to its fullest capacity to obtain information in locating customer accounts, products, inventory stock, etc.
• Gives verbal pricing, availability, and shipping cost via phone.
• Sends invoices, credits, MSDS’s, and other related documentation upon request.
• Sends acknowledgement via fax and/or email for all orders.
• Resolves Customer Service problems.

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must pay close attention to detail