Client Service Specialist

Your role

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high-risk awareness? We're looking for someone like that to:
• deploy connections of e-trading platforms to external connectivity partners
• conduct and support FIX certification and UAT testing to external clients
• set up and maintain the entitlement on e-trading platforms for external clients
• support e-trading connectivity for internal business lines and external partners
• support transaction execution and notification processes for internal business lines and external clients
• contribute to continuous improvement of processes and services

Detailed salary information:
• Nashville: the salary range for this role is $50000 to $65000
The expected salary range(s) for this role as of the date of this posting is/are based on factors including, but not limited to, experience, qualifications, education, location and skill level. This role may also be eligible for discretionary incentive compensation. For benefits information, please visit ubs.com/usbenefits.

Your team

• You'll be part of the Integrated Client Lifecycle Services team under IB Operations, your working place is UBS Americas.
• The Client Connectivity specialist provides "one-stop" service to IB FRC eTrading clients, which includes managing the onboarding and off-boarding projects on UBS FRC ecommerce trading platforms. Conducting clients UAT activities, supporting clients trading and STP on/with UBS ecommerce trading platforms.
• The team has good knowledge of UBS FRC ecommerce systems and business flows, well understood FIX protocols, familiar with network connections and STP components.
• The team has a good working relationship with FRC eSales teams and eTrading teams, IT support & development teams, and other client services teams in the firm. The team communicates with external clients and connectivity partners directly.

Your expertise

You have:
• proven experience in client service (ideally in e-banking); (ideally 3+ years experience)
• knowledge of a broad range of asset classes, preferably FX Cash, FX Derivatives, Algorithm Trading, Rates & Credit, as well as front to back trade lifecycle knowledge; (ideally 3+ years experience)
• good knowledge and working experience for FIX protocols; (ideally 3+ years experience)
• good knowledge and working experience for network connectivity technology
• experience of certification for FX, Rates & Credit and Algorithmic Trading products, familiar with major vendor trading platforms functionality of FX, Rates and Credit and Algorithmic Trading; (ideally 3+ years experience)
• capability of analyzing and problem solving, able to work on products and processes of medium complexity
• excellent communication skills, confident and able to clearly articulate complex and time sensitive solutions
• additionally (better to have), experience of process automation and digitalization project

You are:
• a self-starter who can work well with minimal supervision (you can micromanage yourself)
• a skilled written and verbal communicator
• a dedicated team player with a can-do attitude
• a sustainable self-development
• a self-driven person in work efficient and process automation

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That's why we place collaboration at the heart of everything we do. Because together, we're more than ourselves. Want to find out more? Visit ubs.com/careers.

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.