Client Service Specialist - Print & Account Management

Heeter Printing is a top 100 Employer in Pittsburgh.

We are a service leader among single-source providers of complex print, direct mail, fulfillment, and digital marketing to the healthcare, pharmaceutical, casino, retail and education industries. For almost 80 years, Heeter has served marketers and other organizations by investing in the most advanced resources to ensure our facilities are equipped with the latest technology and software applications to meet the print and digital communication needs of our customers.

Our talented Customer Service team is now hiring a Client Service Specialist to support our client projects and be the primary coordinator of all details, schedules, planning and project completion.  The position requires the ability to multi-task and coordinate many details into one concise work order/job ticket within a busy production environment.  In this role, you will be empowered (and expected) to recommend new ideas and perspectives and utlize technology improvements (AI) that allow us to continue to evolve internal processes and our approach to servicing customer accounts. 

The ideal candidate will demonstrate:

• a thorough, project management approach to work with the ability to coordinate many smaller details into larger projects
• a steady, calm approach to problem solving within a team environment
• the ability to sustain a high level of activity daily with quick response to emails and phone calls from external and internal partners
• the ability to communicate information and ideas in a direct, concise manner both internal and external
• demonstrate exceptional organizational and follow-through skills
• flexible and open-minded approach at work, willingness to use new processes and technologies

Position expectations:

• Serves as primary point of contact for internal and external clients resolving outstanding issues, complying with customer requests and responding to client inquiries.
• Writes job tickets to ensure production team has all information to ensure success: identify client brand rules, job specifications, design requirements, material, quality, quantity, delivery requirements and timeline.
• Monitors production process, attends daily production meetings, communicates concerns and proactively seeks solutions.
• Completes monthly billing for all managed jobs.
• Champions new technologies, collaborations, and improved processes to implement best practices.
• Fluent in using a computer/email, Microsoft suite, and learning new applications/platforms. Heavy focus on being able to learn and use our specific customer interface system.

Education and Experience

• Familiarity with the print industry is highly preferred, experience within a manufacturing, production and distribution environment is strongly preferred.
• Some previous experience in a customer facing environment.
• 2 or more years’ experience in a customer service role is preferred.
• High school diploma or GED required; College degree focused on Marketing, Communications, or Business preferred.