Client Service Supervisor

Sago is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.  

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions - because we believe they matter.

Position Summary:

To oversee the facility’s operations, including managing the Client Service Representative and ensuring client needs are met.

Making $24 per hour.

KEY JOB RESPONSIBILITIES:

• Ability to perform all CSR duties.
• Supervise CSR’s.
• Communicate daily with the Supervisor/Facility Manager.
• Manage client projects.
• Upload and supervise digital files.
• Review Menu Sheets/order food.
• Provide compensation for participants and ensure that all financial paperwork is accurate.
• Manage shipping, package inventory and product counts as needed.
• Compile and send reports.
• Communicates with other markets when necessary and sends updates throughout the shift to project managers and off-site client(s).
• May assist with office supply ordering and inventory.
• Other duties as assigned.

CORE COMPETENCIES:

• Knowledge of computers, audio visual, and office equipment.
• Project management skills.
• Knowledge of shipping carriers’ procedures.
• Clerical skills.
• Detailed & team orientated.
• Strong time management.
• Dependable, energetic with an upbeat personality.
• Confident, hard-working, organized with a professional attitude.
• Multi-task and ability to meet tight deadlines.
• Work a flexible schedule.
• Work independently.
• Lead & manage a staff.
• Creative thinker & ability to solve problems.
• Effectively communicate (oral & written).
• Self-starter with ability to handle fast paced, stressful situations.
• Knowledgeable of surrounding area/locations.

QUALIFICATIONS

Education:

• High School Diploma or equivalent

Experience:

• 1-3 years hospitality and management experience

Computer Skills:

• Strong technical computer skills (MS Office, Word, Excel, Outlook)